Baltimore Sun Digital Subscription FAQ’s

baltimoresun.com

11:09 AM EDT, September 29, 2011

Frequently Asked Questions

What is a digital subscription and why should I get one? A digital subscription will give you unlimited access to all the content of baltimoresun.com with no restrictions or limits. The website features much of the content from the print edition of The Baltimore Sun as well as digital-only features including:

•Breaking news

•Story updates throughout the day

•Blogs

•Photo galleries

•Video

•Share tools – the ability to email and post a story to social media websites

Digital subscriptions will begin October 10.

What will a digital subscription cost? You will be able to purchase a subscription to baltimoresun.com for about 35 cents a day — the standard rate is $2.49 a week or $49.99 for 26 weeks. Baltimore Sun print subscribers will receive a significant discount — 75 cents a week or $29.99 a year. On October 10, we’ll be offering an introductory rate of 99 cents for the first 4 weeks, for a limited time.

Will it make more sense to subscribe to the paper in order to get the digital discount? For many people, it will. Purchasing a home delivery subscription to The Baltimore Sun gives you the best value. It gives you full digital access at a discounted price, in addition to the Baltimore area’s most complete news and information package, special sections, money-saving coupons and other retail advertisements, comics, the New York Times crossword and Parade magazine.

What if I don’t want to subscribe — will I still be able to read baltimoresun.com for free? After October 10, visitors will get 15 free page views each calendar month on baltimoresun.com. Some content is still available with no limit, including:

•Home page

•Section fronts such as News, Sports, Entertainment

•Classified ads such as Jobs, Cars, Homes, Apartments

•Sun Rewards

Upon reaching your monthly reading limit, you’ll be asked to subscribe.

How will digital subscriptions be billed? We will accept major credit cards. Subscriptions will be billed every four weeks. Your subscription will be renewed automatically, and you will be charged in advance of each billing cycle unless you cancel.

What will the cancellation and refund policy be? You will be able to cancel your subscription at any time. When you cancel, we will stop charging your account the following billing cycle. Each billing cycle is four weeks, so your unlimited access will continue for the remainder of the current four-week period. Afterward, you will still be able to view 15 pages a month on baltimoresun.com at no charge, just like any other visitor.

Will I still be able to access baltimoresun.com articles through Facebook, Twitter, search engines or my blog? Yes. We encourage links from Facebook, Twitter, search engines, blogs and social media. When you visit baltimoresun.com through a link from one of these channels, that article (or blog post, etc.) will count toward your monthly limit of 15 free pages.

I get email newsletters from baltimoresun.com. Will they be impacted? No. Your email newsletters will continue to come to you as usual with no limit. Only if you click through to baltimoresun.com after October 10 will the page limit begin to apply.

If I have multiple computers at my residence or place of work, will I need to purchase multiple digital subscriptions? No. You will be provided a username and password for your digital account with baltimoresun.com from wherever you access the Internet.

If I already subscribe to the print version of The Baltimore Sun, will I receive a discount to my digital subscription? Yes. Customers who already subscribe to The Baltimore Sun print edition will receive a hefty discount to their online subscription — 75 cents a week or $29.99 a year, a 70% discount.

Is there a discount if I pay for a year in advance? Yes. Digital-only subscribers will receive a 22% discount from the $2.49/week rate if they subscribe for a full year. Home delivery subscribers who sign up will receive a 23% discount from the 75 cents/week rate if they purchase a year’s digital subscription.

Will eEdition subscribers receive the home delivery discount for a digital subscription? Yes, subscribers who pay for a subscription to our eEdition qualify for the home delivery discount.

I have a subscription to The Baltimore Sun but not for all 7 days. Do I still receive the home delivery discount for a digital subscription? Yes, you do. All home delivery subscribers qualify for the discount.

Can everyone in my household use the same account? Yes, you can use the same account for all your family members.

Will you or your vendor provide an invoice for us to pay? Do you accept checks? Do you take PayPal? No, all payments are via credit card.

Why do the articles on the website related to the digital subsriptions not allow readers to comment on the article? We provide multiple ways that readers can use to communicate with us directly on the news, including an online form, email address, phone number (410-332-6807) and Twitter account, @SunDigitalSubs.

Is ExploreHoward included? No. All of the Explore sites — ExploreHoward, ExploreBaltimoreCounty, ExploreHarford and ExploreCarroll — are free for unlimited viewing at this time.

Is bthesite included? No, bthesite is free for unlimited viewing at this time.

What if I have a question or comment? We have three ways readers can contact us about digital subscriptions — fill out the form at baltimoresun.com/digitalform, email us at sundigital@baltsun.com, call 410-332-6807 or follow @SunDigitalSubs on Twitter.

Copyright © 2011, The Baltimore Sun

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… But, is it really worth it? …

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